FAQ

Who can ski with a children's ski card?

Children are persons who have not reached the age of 12 at the time of purchasing a ski pass. A children's ski pass is mandatory for all persons between the ages of one and eleven. From the age of twelve, a person uses tickets for the Adult age category. For children aged one to five years (before the age of six), baby tickets valid for ski kindergartens, green and certain blue slopes can be purchased at ski centers at a price of 0.01 dinars. The following installations and tracks are available with such tickets.
Kopaonik: ski-fields Dolina sportova and Krst, Sunčana dolina, Malo Jezero (including night ski slope), Krst, Karaman Greben (including night ski slope), Mašinac, Jaram, Brzeće-Mali Karaman gondola (without using tracks Bela Reka 1, 2, 3), chairlift Mali Karaman.
Stara planina: children's park Jabučko Ravnište, gondola and ski slopes Jabučko Ravnište.
Tornik: beginner terrains with conveyor belts and Stankova ravan ski slope (via Tornik chairlift)

Where are the ticket pickup sites?

Tickets purchased through web shop can be self-made on PICKUP BOXES or at the box office of ski centres with minimal retention (see the movie in the How to Shop section). You need to have a voucher on your mobile device or on paper. By scanning vouchers, cards are made automatically. Pickup boxes are installed (started 10.November 2023.) in Belgrade, in Beosport stores in the following shopping malls: Galerija, Ušće, and one of them in Novi Sad, Promenada shoping mall (10.November 2023). Devices are available during the working hours of the objects they are in.

From the beginning winter ski season, there will be a total of eight locatons in Kopaonik with pickup boxes, one on Stara Planina (Stara planina hotel), one on Zlatibor (ski resort Tornik), two in Belgrade for the duration of the winter season ant one in Novi Sad, so that skiers can get their tickets by shopping through web shop and without going to the box office. Once they have the cards, they can recharge them with the desired ski passes via the WTP number and go directly to the tracks. You can have multiple ski tickets for one person, on one card at the same time if their expiration period does not overlap.
Of course, the box office in the ski centres will operate on the same scale as previous seasons.

How to make a card using a voucher (purchase confirmation)?

It is enough for a scanner on a pickup box to bring a phone with a picture of the QR code that you received in the purchase confirmation (voucher). If there is an unforeseen delay during production (for example, a power outage), the procedure can only be repeated at the cash registers.

The customer is allowed to change the start date of the ticket, no more than twice, by following the link in the purchase confirmation. It is also possible to cancel the purchase within 14 days.

How to reload the card?

DEAR CUSTOMERS, PLEASE BE AWARE THAT IT IS CURRENTLY NOT POSSIBLE TO RELOAD TICKETS ON OUR WEBSHOP USING WTP NUMBER. THANK YOU FOR YOUR UNDERSTANDING! 
THE PROCESS OF PURCHASING SKI PASSES ON NEW CARDS IS SEAMLESS. AFTER PURCHASING, YOU CAN DOWNLOAD THE PASSES AT PICKUP BOXES OR REGULAR POINTS OF SALE BY SIMPLY SCANNING THE QR CODE FROM YOUR RECEIPT.

If you already own a card with WTP number written on it, it is possible to buy a ski pass as a "reloaded" card via web shop and go directly to the track. All required data will be written to the card on the first time it passes through the gate. One card can also have several ski tickets registered on it, provided their validity does not overlap. Reloading a ski pass is an additional benefit and Serbian Ski Resorts do not guarantee that it is possible to reload every card. It is not possible to reload the cards, that contain: seasonal, "10 or 20 in season" and depot tickets from the current season. The buyer will be clearly informed during the purchase process, if such a case arises. Reloading of the ski card is an additional benefit and the Ski Resorts of Serbia does not guarantee that it is possible to reload every card. The customer is not entitled to any compensation in the event that it is not possible to reload the card.

Who is considered a senior when buying a ski ticket?

Seniors are people aged 65 and over. On the web shop, the age of the person is taken on the day of purchase.

Do groups are granted discounts and how much?

For organized groups, whose members buy similar types of tickets, regular discounts apply (for groups of 20-50 members a 10%discount; for groups of 51-100 members a 15% discount and for groups of 101 and more members a 20% discount). Group discounts cannot be achieved through web shop.

Is insurance, GSS service, and health care included in the price of a ski ticket, or are they charged extra?

The price of ski tickets includes services provided in case of an injury at the ski resort: the intervention of the Mountain Rescue Service and health care services in the official health infirmary in the ski centre/ski resort. Also, all owners of ski tickets are entitled to compensation for damages in case of injury, which is paid out by the insurance company with which Public Enterprise “Ski Resorts of Serbia” has concluded an insurance contract for skiers.

What happens in case of an injury at the ski resort?

In case of injury, the skier is obliged to contact the Mountain Rescue Service, which will intervene on the spot and forward the injured person to the official health infirmary at the ski centre/ski resort.

GSS Ski centre Kopaonik – 063 466 466
GSS Ski centre Stara Planina – 063 466 461
GSS Ski centre Tornik – 063 466 467

How can I achieve the right to compensation for damages in case of an injury at the ski resort?

It is necessary that the injured skier is the owner of the correct ski ticket, that the injury occurred at the ski resort, that the mountain rescue service intervened and that there is a find of an official health clinic in the ski centre/ski resort. After the completion of the treatment process and obtaining the final report of the specialist physician from the health care facility where the injured was treated, the complete documentation is delivered to the Public Enterprise  “Ski Resort of Serbia”, which further forwards it to the insurance company with which the skier insurance contract is concluded.

Do foreign nationals pay for health care?

Foreign nationals coming from countries with whom The Republic of Serbia has signed international agreements defining co-operation in health insurance do not pay for the health service. Other foreign nationals pay for the health care service but are entitled to compensation for health care costs by the insurance company with which Public Enterprise “Ski Resorts of Serbia” has a contract concluded.

What does the "10 in a season" ticket provide?

The 10/season (or 20/season) ticket allows 10 days of skiing during the season that do not have to be connected. The ticket 10(20)days/season for "All ski resorts" can be used on Kopaonik with night skiing included if night slopes are in operation, and days from this ticket can be spent on Stara planina and Tornik also.

What is a 5/7-day ticket?

The ticket "5 out of 7" allows 5 days of skiing (of your choice) within the calendar 7 days.

Does entertainment also work in winter?

In Ski centre Kopaonik, during winter, bobsled on the tracks, tubing, and ZIP line, are working, and in the Ski centre Tornik bobsled on the tracks also.

What are the opening hours of the ski resort?

The working hours of the ski resort vary during the ski season. At the start of the season it is 9:00 to 4:00 p.m. to extend it to 4:30 p.m. in the second part of the season.

What is done in case of loss or damage to the ski card?

In case of loss or damage to the ski card, it is necessary to report immediately to the relevant services in the ski centres. Due to the need for identification, it is necessary to have a personal identification document. Replacing a lost or damaged ticket costs an additional 500 dinars per ticket.